We understand how frustrating slow internet can be. Here are a few troubleshooting steps you can try. If these don’t resolve the issue, don’t hesitate to reach out to us for further assistance!
Check Your Devices:
Start by determining whether the issue is occurring on one device or multiple devices. If it’s just one device, try turning its Wi-Fi off and on again. If that doesn’t help, reboot the device.
If you're experiencing slow speeds across several devices or the above steps don’t work, keep reading for more solutions.
Test Your Speed:
To get a clearer picture of your connection, run a speed test. If you’re on a computer, use Speedtest.net; on a mobile device, you can run a speed test through the eero app, click HERE to find out how.
You can also download the Ookla Speedtest app. Make sure to test from different spots around your home, and also run a test close to your gateway eero for comparison. To ensure you’re connected to the closest eero, turn Wi-Fi off and back on before testing at each location.
How do these results compare to your usual speeds? Are they close to what your ISP promises? If speeds are consistently low (in the single digits), contact your ISP to confirm that you’re on the right speed package or to check if there’s an issue on their end.
If speeds are low, but this isn’t typical, continue with the steps below.
Power Cycle Your Eeros:
To refresh your connection, try power cycling your eero devices. Unplug the power cable from your eero, wait for about 30 seconds, then plug it back in. This can often resolve connectivity problems.
The eero’s LED will first turn solid white, then flash white while rebooting. It should take about a minute for the eero to fully restart and begin broadcasting. Once the LED turns solid white again, the power cycle is complete.
Still having issues?
If you're still seeing slower than expected speeds, please login to the customer portal HERE and raise a ticket to our support team.