A red light on your eero means the device is offline.
Before reaching out to support, try these troubleshooting steps to resolve the issue.
Step 1: Identify if it's the Gateway Device or Additional eero Device
- Gateway Device: This is the first eero you set up.
- Additional eero Devices: Any extra eero units that extend your Wi-Fi coverage.
Gateway Device Troubleshooting
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Check the Power
Ensure your eero is plugged in, powered on, and the lights are working. -
Check the Ethernet Connection
Make sure your gateway eero is connected via Ethernet. The Ethernet cable should be securely plugged in, and you should hear a clicking sound when inserting it. -
Power Cycle Your eero
If everything’s powered and the Ethernet is connected, try power cycling your eero:- Unplug the eero, wait a few seconds, then plug it back in.
- Wait for about 2 minutes for it to fully boot up.
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Still Not Online?
If you're still having issues, it’s time to contact us. You can reach us via the customer portal 'Here'.
Additional eero Devices Troubleshooting
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Power Cycle Your eero
If your gateway device is online, try power cycling any additional eero devices:- Unplug the eero, wait a few seconds, then plug it back in.
- Wait for it to fully reboot (about 2 minutes).
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Still Not Working?
Try removing and re-adding the eero device via the app. You can find how to do this (HERE) -
Still Offline?
If the issue persists, reach out to us via the customer portal 'Here' for further help.