We’d be thrilled to have you on board!
With our independent network, you don’t need to worry about coordinating a same-day switch. You can keep both services active during the transition, ensuring there’s no downtime.
Switching to us is easy and involves just three simple steps:
1. Check Your Contract
Before making the switch, we recommend reviewing your current contract with TalkTalk to be aware of your contract end date and any potential cancellation fees. You can do this in one of two ways:
- Call TalkTalk on 0345 1720 088 (available Monday to Sunday, 08:00 - 22:00)
- Log in to your TalkTalk My Account and go to “My Package” then “Package Overview” to view your current contract details.
2. Order Your FibreNova Package
Now for the exciting part! We offer a range of packages with speeds from 150 to 900 Mbps, all with symmetrical upload and download speeds.
Once you’ve selected your package, we’ll contact you to arrange installation at a time that works best for you. It really is that simple!
3. Give Your Notice
If you’re still under contract with TalkTalk, you’ll need to provide 30 days’ notice using one of the methods mentioned above. If your package includes additional services like sports channels, check whether these can be kept with your new service.
If you’re within your minimum commitment period, you may incur exit fees. Be sure to review your Terms & Conditions for details. However, you may be able to avoid these fees if you've experienced slow speeds, mid-contract price increases, or unresolved service issues.
Important: To ensure a smooth transition, we recommend waiting until your FibreNova service is fully installed before cancelling anything with TalkTalk.